AWS Support

AWS Support

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Triggers

AWS Support

New Case

Returns a list of cases that you specify by passing one or more case IDs. You can use the afterTime and beforeTime parameters to filter the cases by date. You can set values for the includeResolvedCases and includeCommunications parameters to specify how much information to return. The response returns the following in JSON format: One or more CaseDetails data types. One or more nextToken values, which specify where to paginate the returned records represented by the CaseDetails objects. C...
AWS Support

New Communication

Returns communications and attachments for one or more support cases. Use the afterTime and beforeTime parameters to filter by date. You can use the caseId parameter to restrict the results to a specific case. Case data is available for 12 months after creation. If a case was created more than 12 months ago, a request for data might cause an error. You can use the maxResults and nextToken parameters to control the pagination of the results. Set maxResults to the number of cases that you want to...
AWS Support

New Service

Returns the current list of AWS services and a list of service categories for each service. You then use service names and categories in your CreateCase requests. Each AWS service has its own set of categories. The service codes and category codes correspond to the values that appear in the Service and Category lists on the AWS Support Center Create Case page. The values in those fields don't necessarily match the service codes and categories returned by the DescribeServices operation. Always us...
AWS Support

New Severity Level

Returns the list of severity levels that you can assign to an AWS Support case. The severity level for a case is also a field in the CaseDetails data type that you include for a CreateCase request. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see...
AWS Support

New Trusted Advisor Check

Returns information about all available AWS Trusted Advisor checks, including the name, ID, category, description, and metadata. You must specify a language code. The AWS Support API currently supports English ("en") and Japanese ("ja"). The response contains a TrustedAdvisorCheckDescription object for each check. You must set the AWS Region to us-east-1. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that doe...
AWS Support

New Trusted Advisor Check Refresh Status

Returns the refresh status of the AWS Trusted Advisor checks that have the specified check IDs. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation. Some checks are refreshed automatically, and you can't return their refresh statuses by using the DescribeTrustedAdvisorCheckRefreshStatuses operation. If you call this operation for these checks, you might see an InvalidParameterValue error. You must have a Business or Enterprise support plan to use the AWS Support AP...
AWS Support

New Trusted Advisor Check Summary

Returns the results for the AWS Trusted Advisor check summaries for the check IDs that you specified. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation. The response contains an array of TrustedAdvisorCheckSummary objects. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the SubscriptionRequiredException error message appears...

Actions

AWS Support

Add Attachments To Set

Adds one or more attachments to an attachment set. An attachment set is a temporary container for attachments that you add to a case or case communication. The set is available for 1 hour after it's created. The expiryTime returned in the response is when the set expires. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the SubscriptionRequiredException...
AWS Support

Add Communication To Case

Adds additional customer communication to an AWS Support case. Use the caseId parameter to identify the case to which to add communication. You can list a set of email addresses to copy on the communication by using the ccEmailAddresses parameter. The communicationBody value contains the text of the communication. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise suppor...
AWS Support

Create Case

Creates a case in the AWS Support Center. This operation is similar to how you create a case in the AWS Support Center Create Case page. The AWS Support API doesn't support requesting service limit increases. You can submit a service limit increase in the following ways: Submit a request from the AWS Support Center Create Case page. Use the Service Quotas RequestServiceQuotaIncrease operation. A successful CreateCase request returns an AWS Support case number. You can use the DescribeCase...
AWS Support

Describe Attachment

Returns the attachment that has the specified ID. Attachments can include screenshots, error logs, or other files that describe your issue. Attachment IDs are generated by the case management system when you add an attachment to a case or case communication. Attachment IDs are returned in the AttachmentDetails objects that are returned by the DescribeCommunications operation. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API fro...
AWS Support

Describe Cases

Returns a list of cases that you specify by passing one or more case IDs. You can use the afterTime and beforeTime parameters to filter the cases by date. You can set values for the includeResolvedCases and includeCommunications parameters to specify how much information to return. The response returns the following in JSON format: One or more CaseDetails data types. One or more nextToken values, which specify where to paginate the returned records represented by the CaseDetails objects. C...
AWS Support

Describe Communications

Returns communications and attachments for one or more support cases. Use the afterTime and beforeTime parameters to filter by date. You can use the caseId parameter to restrict the results to a specific case. Case data is available for 12 months after creation. If a case was created more than 12 months ago, a request for data might cause an error. You can use the maxResults and nextToken parameters to control the pagination of the results. Set maxResults to the number of cases that you want to...
AWS Support

Describe Services

Returns the current list of AWS services and a list of service categories for each service. You then use service names and categories in your CreateCase requests. Each AWS service has its own set of categories. The service codes and category codes correspond to the values that appear in the Service and Category lists on the AWS Support Center Create Case page. The values in those fields don't necessarily match the service codes and categories returned by the DescribeServices operation. Always us...
AWS Support

Describe Severity Levels

Returns the list of severity levels that you can assign to an AWS Support case. The severity level for a case is also a field in the CaseDetails data type that you include for a CreateCase request. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see...
AWS Support

Describe Trusted Advisor Check Refresh Statuses

Returns the refresh status of the AWS Trusted Advisor checks that have the specified check IDs. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation. Some checks are refreshed automatically, and you can't return their refresh statuses by using the DescribeTrustedAdvisorCheckRefreshStatuses operation. If you call this operation for these checks, you might see an InvalidParameterValue error. You must have a Business or Enterprise support plan to use the AWS Support AP...
AWS Support

Describe Trusted Advisor Check Result

Returns the results of the AWS Trusted Advisor check that has the specified check ID. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation. The response contains a TrustedAdvisorCheckResult object, which contains these three objects: TrustedAdvisorCategorySpecificSummary TrustedAdvisorResourceDetail TrustedAdvisorResourcesSummary In addition, the response contains these fields: status - The alert status of the check: "ok" (green), "warning" (yellow), "...
AWS Support

Describe Trusted Advisor Check Summaries

Returns the results for the AWS Trusted Advisor check summaries for the check IDs that you specified. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation. The response contains an array of TrustedAdvisorCheckSummary objects. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the SubscriptionRequiredException error message appears...
AWS Support

Describe Trusted Advisor Checks

Returns information about all available AWS Trusted Advisor checks, including the name, ID, category, description, and metadata. You must specify a language code. The AWS Support API currently supports English ("en") and Japanese ("ja"). The response contains a TrustedAdvisorCheckDescription object for each check. You must set the AWS Region to us-east-1. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that doe...
AWS Support

Refresh Trusted Advisor Check

Refreshes the AWS Trusted Advisor check that you specify using the check ID. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation. Some checks are refreshed automatically. If you call the RefreshTrustedAdvisorCheck operation to refresh them, you might see the InvalidParameterValue error. The response contains a TrustedAdvisorCheckRefreshStatus object. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API...
AWS Support

Resolve Case

Resolves a support case. This operation takes a caseId and returns the initial and final state of the case. You must have a Business or Enterprise support plan to use the AWS Support API. If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see AWS Support.